Salesforce professionals often hear the phrase: “No solutioning during discovery.” And while the intent behind this mantra is valid — discovery should focus on understanding the why before jumping to the how — taking it too literally can backfire. Discovery is not a...

Salesforce professionals often hear the phrase: “No solutioning during discovery.” And while the intent behind this mantra is valid — discovery should focus on understanding the why before jumping to the how — taking it too literally can backfire. Discovery is not a...

End Users’ Hatred for Salesforce (and Change) — And Why It’s Not the Platform’s Fault "We hate Salesforce." That was the opening line from a VP of Sales on a kickoff call. And if you’ve worked in Salesforce consulting or internal ops long enough, you’ve heard it too....